Order tracking
Where is my order?
As soon as your parcel leaves the warehouse, Pouf Cosy sends you a dispatch confirmation email containing your tracking number. You will then receive a message at every important stage of the journey, up to delivery.
1. View my order in my customer account
This is the quickest route: your order, its status and its tracking number are all together here. You log in with a one-time code sent to your email address — no password to remember.
2. I have my tracking number
Enter it below to check the details of the journey with the carrier.
3. I have not yet received a number
That is normal as long as the parcel has not shipped: the number only exists once the carrier takes the parcel. As long as you have not received the dispatch confirmation, your order is being prepared.
The usual delivery times are detailed on our Delivery page.
Remember to check your spam folder: the dispatch confirmation sometimes ends up there.
4. A question about my order
If none of the answers above is suitable, write to us via the Contact page and include your order number: we will locate your parcel.